1. Do you guarantee that my valuables will be returned to me?

Answer: No. Sometimes items are lost and never found. A necklace dropped into the ocean, for example, would be just about impossible to recover. And sometimes valuable items are found by dishonest people who have no interest in returning them. What we do guarantee is that when someone finds your property, signs onto our website, and types in the correct code, we will notify you immediately. From there, it's up to you.

2. Will Finder’s Club tags really help me get my stuff back?

Answer: Positively. Most of the things we lose—cell phones, keys, tablets, laptops, backpacks, umbrellas, etc.—have no identifying information on them. Without that information, the odds of getting your items returned are near zero. When an item has identifying information on it, the odds go way up—to about 40%. And when a reward is promised for the return of an item, those odds more than double. That’s why The Finder’s Club gives you two kinds of FinderTags™: those that just say “Return to Owner” and those that add the word “Reward!” You decide how much pressure to put on the Finder based on how valuable the item is to you.

3. Am I allowed to share stickers with other people?

Answer: Yes! If you know Finder’s Club members who have extra FinderTags™, feel free to hit them up. If you don’t need us to send you tags, you can join the Club at a substantial discount. Just click the JOIN button on the taskbar and select the option that says you already have stickers. And, yes, if you’re a Member and you have extra FinderTags™, feel free to offer them to other people. Every FinderTag™ has a unique code, and it doesn’t get put into our system until someone registers an item, so there’s no harm in sharing.

4. Will I have to pay more per month if I register more than 60 items?

Answer: No. You can register as many items as you like for the same low monthly rate.

5. Can I put more than one FinderTag™ on the same item?

Answer: Definitely. In fact, for some items that’s the smart thing to do. For an item like a backpack that gets heavy use, you might want to attach one kind of sticker to a handle and another to a flat surface; that way if one falls off, the other is still there. For especially important items like briefcases, multiple stickers also send a clear message to the Finder: please return this item NOW. When you do use multiple tags on the same item, be sure to register each one separately for that item. It’s simple to do using the REGISTER ITEM button on the toolbar.

6. What happens if a FinderTag™ falls off my valuable item?

Answer: As noted in our Service Agreement, it's up to you to make sure that the tags are secure. Our materials are first rate; we use highly aggressive adhesives and print that won't rub off. But through prolonged wear or use or abuse, any tag can come loose. For valuable items, such as smart phones, laptops, and expensive watches, we recommend that you inspect your tags regularly; for valuable items like briefcases, the smart thing to do is to put more than one tag on it (be sure to register each tag separately for that item). If a sticker looks weak or loose, we recommend strongly that you dispose of it and attach a fresh one. When you do, you'll need to login to your account and enter the new code. Remember: every FinderTag™ supplied by The Finder's Club has a unique 8-character code. So when you replace one, you'll need to register the new code for your item.

7. Is there a way for me to register items that are too small for Finder's Club tags—like jewelry, for example?

Answer: Absolutely, as long as there is room somewhere to engrave a short message. To register a valuable watch, bracelet, or ring, for example, bring your item, along with a Finder’s Club tag, to your local jeweler or engraver, and have him or her engrave the message, “Owner: TheFindersClub.org/?C=XXXXXXXX,” where XXXXXXXX is the unique code on your Finder’s Club tag. Then register the item online, and dispose of the tag to make sure you don’t attach it to a different item. Your valuable is now permanently registered with the club.

8. What happens if I accidentally type in the same code for two different items?

Answer: Don't worry. Our system won't let you do that. Once you enter a code into our system, the system won't let you or anyone else use that code again.

9. What happens if I accidentally put the wrong tag on an item?

Answer: As noted in our Service Agreement, we will only report to you that your item has been lost if it has the correct tag on it—in other words, if the Item Code corresponds to the item you registered. Otherwise people could report finding anything at all, including items they have invented! So when you register an item (using the REGISTER ITEM button on the toolbar), be careful to attach the tag to the correct item. From time to time, you may wish to view a list of the Item Codes and items you have registered. You can do this by clicking on the MANAGE ACCOUNT button on the toolbar. If you find that you have the wrong FinderTag™ on an item, simply throw that tag away, put a new tag on the item, and register the item again. It only takes a few seconds.

10. How can I view a list of the items I have registered with The Finder’s Club?

Answer: Easy. Just click on the MANAGE ACCOUNT button on the toolbar.

11. Why are you asking for the name of my mobile phone provider?

Answer: If you choose to give us your mobile phone number (so that we can alert you with a text message that your valuable has just been found), we require that you give us the name of your mobile phone provider (such as T-Mobile or Verizon or Telus). We do this for two reasons: First, most mobile phone companies allow us to send you text messages free of charge, which saves The Finder’s Club money – savings we pass along to our members. Second, we want to notify you fast, and there is no faster way to send you a text message than to route the message directly to your mobile phone provider.

12. What happens if a Finder insists that I pay him or her an unreasonable reward for returning my item?

Answer: As noted in our Service Agreement, we do not get involved in negotiations between Owners and Finders. Most Finders are happy to return items without receiving any reward at all, and many are happy to receive a modest reward ($10-$20) for their service. If a Finder makes unreasonable demands, you can choose to abandon your property, or, depending on your jurisdiction, you can enlist the help of local police or other authorities. In some situations, Finders are obligated by law to return your property for little or no reward or even to turn your property over to other parties. For example, if you accidentally leave your wallet on a store counter, Finders are supposed to turn the wallet in to the proprietor. Your wallet, in this case, is "mislaid," not lost, and a customer who finds it has no right to keep it. In California, if a Finder fails to return lost property to an Owner, he or she can be fined up to $10,000 and imprisoned for up to three years.

13. If I find an item owned by a member of The Finder's Club, should I try to find the owner through the Club even if the law in my state says I'm supposed to turn the item over to the police?

Answer: The point of virtually all laws that govern the fate of lost property is to reunite that property with its original owner. The Finder's Club makes that process simple and easy for all concerned. In jurisdictions that have laws regarding found property, people are typically required to turn that property in to police within a "reasonable" time period. We suggest that you use that reasonable time period to let The Finder's Club work its magic. The alternative can be messy. For example, a finder might have an obligation to advertise the found item in the newspaper at his or her expense, and the police might be required to hold onto the item for as long as a year while waiting for the owner to come forward—even though the owner has no idea that the police are holding his or her property! Awkward systems like this cause headaches, and they often fail to meet the main goal: that is, the return of the property. The Finder's Club provides a service to the Finder, the Owner, and the police by quickly putting the Finder and Owner in touch. To find out what your local jurisdiction requires when you find something, contact your local authorities. Chances are, your overworked police officers will be happy to give The Finder's Club a chance to work before you take up their time with yet another lost bicycle or set of keys.

14. If I'm dissatisfied with The Finder's Club, can I quit, and how do I do that?

Answer: You can quit your membership at any time for any reason—no questions asked—by logging in and clicking on the MANAGE ACCOUNT button on the toolbar. Then click where it says you want to resign, and beginning the next business day, you will no longer be charged the monthly membership fee.

15. What if my membership has expired and THEN someone finds my property. Will you still let me know?

Answer: Yes! We will notify you by email by the end of the next business day; immediate email notification and instant messaging by text message will not be active, however. In addition, as stated in our Service Agreement, it is our policy to release a Finder's contact information only to active members. Without that policy, people would simply sign up, tag all their valuables, and then quit! So in this situation we will ask you to renew your membership before releasing the Finder's contact information.

16. What if I remove a sticker and a residue is left behind? How can I remove the residue?

Answer: Standard solvents such as nail polish remover or commercial products such as Goo Gone® will normally remove any residue that might remain.  If you're having trouble, contact us at service@TheFindersClub.org.

17. When I'm typing in a code, how can I tell the difference between an "O" and a zero, or between an "I" and a one?

Answer: You're in the clear.  Because we were founded by a behavioral scientist, you'll never need to worry about such things.  Our codes don't use any of those confusing characters, so the usual frustration you have in trying to figure out which character is which will never happen.  We think all businesses should adopt this practice.

18. Where can I find all the fine print about what happens when I join The Finders Club?

Answer: The fine print is in our Service Agreement, the latest version of which is provided automatically to all new members. The Service Agreement can also be accessed by clicking here.